Privacy Policy

Effective Date: June 7, 2025  |  Last Updated: June 7, 2025
SmartDesk AI  |  Wetumpka, AL  |  wagreen@william-delaney.com

SmartDesk AI ("SmartDesk AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at smartdesk.williamagreen.com and use our AI Readiness Assessment and related services (collectively, the "Services").

1. Information We Collect

We collect information you voluntarily provide when you use our Services, including:

• Contact Information: First and last name, email address, phone number
• Business Information: Job title/position, company name, industry, and website URL
• Assessment Responses: Your answers to our AI Readiness Assessment questions
• Communication Consent: Your express written consent to receive marketing communications

We may also automatically collect limited technical data such as your IP address, browser type, and pages visited through standard web analytics tools for the purpose of improving our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To generate and deliver your personalized AI Readiness Report
• To communicate with you about your report and follow-up consultation opportunities
• To send you marketing emails and SMS/text messages regarding SmartDesk AI services, promotions, and updates — only where you have provided express written consent
• To respond to your inquiries and provide customer support
• To improve and optimize our Services
• To comply with applicable legal obligations

3. Text Message (SMS) Communications

If you have provided your express written consent, SmartDesk AI may contact you via SMS/text message. The following terms apply to all SMS communications:

• Message Frequency: Message frequency varies based on your engagement with our Services.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. You will receive one final confirmation message upon successful opt-out.
• Help: Reply HELP to any text message for assistance, or contact us at wagreen@william-delaney.com.
• Not a Purchase Condition: Your consent to receive text messages is never required as a condition of purchasing any product or service from SmartDesk AI.
• Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost, MetroPCS, and U.S. Cellular. Carriers are not liable for delayed or undelivered messages.

4. Email Communications

If you have provided your consent, SmartDesk AI may send you marketing and informational emails. You may opt out of marketing emails at any time by clicking the Unsubscribe link in any email we send. Please note that even after opting out of marketing emails, we may still send you transactional or service-related emails related to your assessment or active engagement with us.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party service providers to help operate our Services (e.g., cloud storage, email delivery, video rendering). These providers are contractually bound to use your information only to perform services on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, or as required by law. Your assessment data and report are retained to allow for follow-up consultations and service delivery. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your audio and report data are stored in encrypted cloud storage (Amazon S3). However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Opt out of marketing emails (unsubscribe link in emails) or SMS (reply STOP).
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at wagreen@william-delaney.com.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: